Edward Jones

The Origin Story, Unfiltered

2021 - 2025

I didn’t set out to work in finance — in fact, even when I tried to dodge accounting, it followed me like a shadow through every Business class. I’ve built powerful, audience-first digital ecosystems across industries — from media to healthcare and fitness, and hospitality to pro sports — always leading with sharp insights, clear voice strategy, and serious operational muscle. Then I stepped into the most regulated industry out there… and built what legacy couldn’t. From relaunching a dormant Instagram channel to empowering 19,000+ advisors, I led a social transformation with strategy, soul, and zero shortcuts. When legacy lagged, I led — and proved that the hardest math just needed better storytelling.

Senior Channel Manager, Brand Social

2021 - 2025

Instagram Relaunch & Brand Identity Workshop

Relaunched Instagram after 5+ dormant years — turned it into a modern, audience-first brand channel

Secured $600K+ in funding and managed full cross-functional rollout

Built and led a 6-person creative team including 2 Community Managers

Led internal branding workshops and filled strategic gaps from legacy agencies

Results: +62% follower growth, +121% impressions, 3.87% engagement rate, 25% faster turnaround

Hootsuite RFP & Platform Rollout

Partnered with Hootsuite to host a 3-part branding workshop

Partnered with Hootsuite to host a 3-part branding workshop

Owned three renewals and expanded contract for advanced listening/reporting and internal scale

Thought Leadership, Boosting & Reporting

Used insights to guide persona-based content and refine campaign strategy

Integrated reporting into planning cycles across brand, marketing, and compliance

Improved content resonance by benchmarking audience behavior + copy trends

Secured $100K TL boosting budget — 2 years in a row

Empowering 19,000+ Financial Advisors

Created and launched social playbooks for 19K+ FAs across U.S. and Canada

Included platform how-to’s, compliance guidance, KPIs, and reporting

Drove 75% download rate in Q1 through feedback loops and pilot testing

Positioned social as a local relationship engine vs. corporate megaphone

Reputation Management & CSAT Impact

Partnered with Google and Yext to remove violations and improve listings

Shifted from passive to proactive strategy for advisor reputation

Results: +42% CSAT increase, +15% advisor acquisition lift, measurable trust growth

Sr. Social

Makin' Moves

Immediately promoted upon start date

Awards Stash 🏆​

EJ doesn't have an awards-based culture.

2021 - 2025

However, bonuses can be earned based on firm + individual performance

Description

Strategy that Scales.

Impact that Sticks.